Privacy policy
This notice explains how Jeff Baker, trading as NE Complete, uses personal information when you enquire about or use our building, renovation and maintenance services.
Who is responsible for your information?
Jeff Baker, trading as NE Complete, is the data controller. For privacy questions or to exercise your rights, email info@necomplete.co.uk or call 07984 991 335.
Information we receive
Depending on your enquiry or job, this may include your name, email address, telephone number, property or billing address, messages, project photographs, measurements, quotations, agreed work, invoices and payment records. We receive this information from you, or from someone arranging work on your behalf. Please send only information relevant to the work and avoid including other people or sensitive personal details in photographs.
This website has no enquiry form or customer account. Its email and telephone links let you contact us through your own email or phone service. The website hosting service may process technical request information, such as your IP address and the page requested, to deliver and secure the website.
Why we use information and our lawful bases
- Enquiries, quotations and agreed work: to take steps at your request before entering a contract, and to perform our contract with you.
- Accounting and legally required records: to comply with applicable legal obligations.
- Business administration, resolving queries or disputes and protecting the website: our legitimate interests in running a reliable business, protecting services and establishing or defending legal claims, balanced against your rights.
- Optional uses based on permission: where we ask for consent, you can withdraw it at any time by contacting us. Withdrawal does not affect earlier lawful use.
We need enough contact and project information to respond and carry out agreed work. Without it, we may be unable to provide a quotation or service. Contacting us about a job does not give permission to send unrelated promotional emails or texts.
Who may receive information?
Where needed for your enquiry or work, relevant details may be shared with suppliers, delivery providers or other trades involved in the agreed job. Business service providers, such as email, website hosting, accounting or payment services, may process information to provide their services. Information may also be disclosed to professional advisers, insurers or public authorities where necessary for a legal obligation or claim. Only information relevant to the purpose should be shared.
Some service providers may process information outside the UK. Where a restricted international transfer is involved, UK data protection law requires an appropriate transfer mechanism, such as an adequacy decision or approved contractual safeguards. Contact us for information about the providers and safeguards relevant to your enquiry.
How long information is needed
Retention depends on the purpose: enquiry information is needed while responding and following up; agreed-job records may be needed for ongoing work, aftercare, warranties or potential claims; and accounting records are needed for applicable statutory record-keeping periods. Relevant legal obligations, the status of the job and any unresolved dispute determine how long a record needs to be kept. Contact us to ask about the retention period applicable to your records.
Your rights
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of use or a portable copy. You can object to processing based on legitimate interests and withdraw consent where consent is the basis. These rights are subject to legal conditions; some records may need to be retained to meet legal obligations. Contact us using the details above.
If you are unhappy with how your information is handled, please raise it with us. You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, or call 0303 123 1113.
Cookies and external websites
For details about this website, see our cookie information. If you follow links to Google Maps, Facebook, Instagram or TikTok, the destination platform's own privacy and cookie policies apply to its service.
Changes to this notice
This notice will be updated when the website or relevant information handling changes. Last updated: .